Ottawa Regional Hospital and Healthcare Center - Ottawa IL - 61350 - 815.433.3100



Standards
Our mission is “to provide efficient and quality healthcare services consistent with the needs of the community and the resources of the hospital.” We expect our employees to demonstrate these Standards of Excellence to achieve our mission.

Professionalism


maintain a positive, calm, and professional attitude 
treat each other with courtesy, respect, and sensitivity
demonstrate quality in our work by taking initiative 
be knowledgeable and accurate 
develop our skills and knowledge
be punctual and prepared

Customer Service

honor and value each individual 
preserve the dignity of each other and those we serve
provide a pleasant, supportive, and welcoming environment
extend the highest level of courtesy when dealing with patients, public and co-workers

Patient Privacy and Confidentiality

concern for patients’ privacy will help promote peace of mind and lessen their anxiety
ensure our patients’ right to privacy and modesty by creating and maintaining secure and trusting environment treating all information as confidential 

Effective Communication

the goal of communication is understanding
we must be committed to listening attentively to those we serve in order to fully understand their needs, including recognition and acceptance of diverse backgrounds
close attention should be given to both verbal and non-verbal messages 
our message to customers should be delivered with courtesy, clarity, and care

Knowledge and Competence

maintain all required licensure and certifications to remain competent while completing all mandatory classes 
attend all staff meetings 

Teamwork

focus on shared goals and act on opportunities to help others
share information and ideas for team improvement 
be flexible and contribute consistently and dependably as team members 
acknowledge and value everyone’s contribution
avoid gossip and treat one another as you would like to be treated

Safety Awareness

safety is the responsibility of all employees to ensure an accident-free environment
think safe, act safe, be safe, and stay safe
accidents are the result of poor actions and attitudes that we can help eliminate